Terms & Conditions

Upon finding that your computer is in need of hardware or software repairs we will contact you to discuss options. You are responsible for purchasing or providing any necessary software or hardware. Any old parts or hardware will be returned to you when you pick up the computer. This does not include any parts which were quoted for replacement in the quote.

It is the User's responsibility to understand the impact of upgrades to the operating system and applications. Some upgrades can lead to incompatibilities and possible loss of data. These issues may not become apparent until a later date. You are responsible for contacting the manufacturer regarding compatibility issues before any upgrades.

Tom Sears IT's liability for damage to your computer is limited only to any damage that is determined to be caused by negligent acts or negligent omissions. Our liability for repairs is limited to the total price of repairs. Be aware that certain repairs, including but not limited to virus and malware removal, may damage software and/or data. This may require the re-installation of your operating system, applications, and/or data.

Due to the process of repair, data may get damaged or lost. Tom Sears IT is not responsible for the loss of any data that may occur while performing work on your computer. Attempts will be made to backup data prior to attempting repairs but cannot be guaranteed.

Tom Sears IT technicians will not browse through your hard drive looking for data; however, they may inadvertently see data in the course of their work. All data seen is kept strictly confidential. Please remove any personal/private files you do not want others to see.

I will demonstrate that the computer is functioning when you pick it up. Tom Sears IT does not provide a warranty for any work done apart from for the manufacturers' warranty on any parts replaced.

On most repairs, I will need access to the password(s) used to access the computer and data. Please change your password to something you don't mind sharing before we take possession of the device. I will ask you for this password when we receive the device which will be stored on an encrypted password system and deleted when the repair is complete.